FAQ

When will my order ship?

We aim to ship orders within 3 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.

How long do your products last?

All of our products display a PAO (Period After Opening) symbol which tells you the number of months the product is good for once it is opened.

Although our products are packaged in biophotonic glass, it is best if they are stored out of direct sunlight, heat, and humidity to ensure freshness and potency.

Are your products safe to use while pregnant or breastfeeding?

Lightwave, Sulis, Veil of Rest and Inamorata are safe to use while pregnant or breastfeeding. Nine Herbs Charm and Tularosa may also be safe, but we recommend always checking with your doctor or midwife before using any products containing essential oils.

Are your products cruelty free?

Yes! Our products are never tested on animals, we don’t sell or distribute to countries that test on animals, and we also ensure that our ingredients and suppliers are cruelty free.

Are your products vegan?

Many of our products are vegan. It is clearly stated on each product box and product webpage which products are vegan and which are not to help you make the best decision. Currently, the only product that is not vegan in our lineup is Lightwave, which contains beeswax.

Do you offer returns or exchanges?

Due to the high cost of our ingredients and the labor-intense, handmade process that goes into each product, we are unable to accept returns of opened or unopened products. We encourage to you try a sample first to see if it is a good fit for your skin. However if a product arrives damaged or defective, we will replace it.